Help and FAQ's
Ordering From Us
Q. Why can't I add items to my shopping bag?
A. Your web browser probably has "cookies" disabled. What's a cookie you ask? It's a delicious treat, but it's also a small file stored on your computer that keeps track of what you're doing on our web site. This file allows us to "remember" what's in your shopping bag. Some people are worried that cookies can be used for profiling or even planting viruses. Hexagon does not subscribe to either of these practices.
Q. What is your return policy?
A. Hexagon unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace or refund you for any defective items you wish to return. For complete details please refer to our Return Policy.
Q. What countries does your online store serve?
A. Hexagon sells to over 200 countries and at least one planet.
Q. What payment types do you accept?
A. We accept payment by credit card,Bitcoin and Paypal. No Cash on Delivery (COD) or alternate payment methods are available.
Q. What are your shipping options, policies, and prices?
A. UK- We use Royal Mail or MyHermes Up to 1KG 3.99
1KG and up £4.99
EU- We use Royal Mail or a currier shipping cost is calculated and shown at the checkout before you pay and will be Between £10 - £18
Rest of the World - We use Royal Mail or a currier shipping cost is calculated and shown at the checkout before you pay:
0.00 kg - 0.50 kg £12.85 GBP
0.50 kg - 0.75 kg £15.50 GBP
0.75 kg - 1.00 kg £18.00 GBP
1.00 kg - 1.25 kg £21.00 GBP
1.25 kg - 1.50 kg £24.00 GBP
1.75 kg - 2.00 kg £29.00 GBP
2.00 kg - 5.00 kg £35.00 GBP
5.00 kg - 100.00 kg £55.00 GBP
Q. What happens after I place my order?
A. Upon placing your order you will receive an e-mail confirmation. One of our customer service representatives reviews your order to make sure your information is correct and that all the items you've requested are available for immediate shipment. Our shipping department then packs your items and ships them.
Q. Why am I not receiving any e-mail confirmations?
A. Please check your "spam" filter settings. By rejecting unwanted junk e-mail, you may be inadvertently blocking our messages. Some web-based e-mail (such as Yahoo, Google, or Hotmail) may block e-mail from unknown senders; you may need to deactivate these settings or check your "junk mail" folder. When you get an e-mail from Hexagon, we suggest you choose to "allow sender". This will permit future e-mail from Hexagon to reach you without further problems.
Q. What happens if an item is backordered?
A. Hexagon does everything possible to ensure that all our styles, sizes, and colors are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. In these rare circumstances we will notify you by e-mail that an item in your order is backordered. The backordered item will ship as soon as it becomes available. Since we are also the factory, we make sure that backordered items are promptly replenished. Typically, the delay will be no more than 2-3 weeks.
Q. How can I ask a question about ordering?
A. If you can't find an answer to your question here, then please use our Contact Form. Our customer service representatives will get you a swift reply with helpful answers.
Q. Washing instructions?
A. All Cotton items are pre-washed to minimize shrinking. To best protect the design features, machine wash in warm water (no hotter than 30°C / 86°F), and hang-dry or iron inside-out.
Q. How do your sizes work?
A. Our clothes are cut for a youthful shape. Most of our garments fit a little snug to flatter almost any body type. If you're not sure what size to get or if you're in-between sizes, please order the next size larger. Please refer to our Sizing Help.
Q. What kind of fabrics do you use?
A. Many of our products are made from 100% cotton. We have a large selection of fabrics, each with unique features and characteristics. To learn more, check the product description by clicking on the product.
Q. Who is Hexagon?
A. Hexagon is a vertically integrated manufacturer and retailer of clothing for men, women. "Vertically integrated" means we've consolidated all stages of production under one roof, from the design, cutting and sewing, right through to the photography and marketing.
Q. Where can I see more photos of your models?
A. Our models are beautiful people, just like you. They're regular people (we don't use professional models). Check out our Gallery.
Q. How can I ask a question about your company?
A. If you can't find an answer to your question here, then please use or Contact Form. Our customer service representatives will get you a swift reply with helpful answers.