Return Policy
What You Can Exchange or Return
Hexagon unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace or refund you for any defective items you wish to return.
We want you to love what you ordered. If something is not right, let us know. If you're unsatisfied with the fit, quality, color, or size of an item you may return it and choose an item in another size or color. We will gladly replace or refund any item that you're not completely happy with.
Please note the following limitations:
- Item must be returned in its original packing within 30 days from date of delivery.
- Items that have been laundered or altered in any way cannot be returned
- Shipping cost is excluded where there is no fault in the item.
- large orders over £200 will be charged with 15% stocking fee.
How to Exchange or RETURN
If you would like to exchange or return merchandise purchased from Hexagon HGN LTD Online Store for a different size or color please follow these instructions.
- Place the items you wish to return in a secure package.
- You must include your name and the order number.
- Please provide a brief reason for the return.
- Place a new order online for the desired size,color or different item.
- Send to the following address:
33 SAPPHIRE STREET
LIVERPOOL
L131DJ
UNITED KINGDOM
You are responsible for return postage. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.
Please allow 2-3 weeks for receipt and processing of your return. Once your credit is processed, a notification e-mail will be sent to you.